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How do I return my product?

You can return an order by clicking Return on the My Orders page.
* We accept returns within 7 days of the order being delivered. Please ensure while returning the product the packaging is intact the way it was delivered.
* We will arrange a pick-up within 2-3 days of your request.

There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post

How will I get my refund?

The refunds will be credited to your account within 3-4 working days after we have received the product back.
If you do not receive the product within this specified time then you may contact us on care@rsooutfits.com

How do I exchange my product?

You just need to place an request for returning your product and then place a fresh order.

I placed a return request. When will my product be picked up?

Generally the return pick up will be done within 2-3 days. Please ensure while returning the product the packaging is intact the way it was delivered. If the pick up is not done even after 3 days then please mail us at care@rsooutfits.com

How do I self ship my order?

You can self-ship your product through any courier service, preferably Speed-Post, to the address below:
RSO outfits
44/442, Main road,
Opposite Bombay Hotel
Thalassery-670101
Kannur

Important Note:
*Please mention in bold the order ID of each of the shipments in the return package on the cover. 
*Please write the phrase ‘SELF SHIP’ on the cover of the package. 

My Product has been picked up but I have not received the refund yet.

Once the order has been picked up, the refund will be processed to your selected mode within 2-3 working days from the date your order was delivered to us, subject to your returns passing the quality check.

If you do not receive your refund even after 15 days of returning your product, then I kindly request you to mail us at care@rsooutfits.com

I have self shipped my return. How will I get refund for the return shipping charge?

You just need to send us the image of the courier slip along with the order number on the mail id care@rsooutfits.com. Once we receive the product we will contact you within 24 hours.

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